Unhappy? Let us know

We're here to help

At the Data Service we are committed to providing you with a first-class service and effectively delivering the services we offer.

Providing an excellent customer service is important to us and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and our level of service falls below what is expected.

If for any reason you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem happening again.

Your satisfaction is important to us and your feedback allows us to improve the services we offer to you.

Raising your concerns with us:

Step 1

The easiest and quickest way to resolve any concerns you have is to contact the Service Desk. Please allow them to take the first opportunity to answer your concerns and put matters right.

Step 2

In the unlikely event that you are not entirely satisfied, you can:

Write to: Gerard Fremlin, The Service Manager, The Data Service, Cheylesmore House, Quinton Road, Coventry, CV1 2WT
Telephone: 0870 2670001 and ask for Gerard Fremlin, the Service Manager
E-mail: gerard.fremlin@thedataservice.org.uk
Raise your concerns via an online form and request the Service Manager responds

We will acknowledgement the concern and aim to provide a response to the matters you have raised within five working days. Should the problem be more complex and require additional time we will advise you of this.

Step 3

Should the concern still not be resolved to your satisfaction then you can contact:

Write to: Rich Williams, Head of The Data Service, The Data Service, Cheylesmore House, Quinton Road, Coventry, CV1 2WT
Telephone: 0870 2670001 and ask for Rich Williams, Head of The Data Service.
E-mail: richard.williams@thedataservice.org.uk