Provider Information Management System (PIMS) FAQ's

Questions

1. What information does PIMS hold?

2. How can I access PIMS?

3. How do I view my data in PIMS?

4. If my data is incorrect what do I do?

5. The main Address and contact information is incorrect on PIMS. How does it get changed?

6. If I ask the Partnership Manager to add/amend a Data Collection today when will it be available on OLDC?

7. I have changed from POL to Batch but the new collection is not available, why not?

8. I have changed the name of my business/organisation, what do I do?

Question 1: What information does PIMS hold?

Answer: PIMS holds information about providers and organisations that have or have had contracts with the LSC. It shows what type of returns they make (ER, LR etc)

Answer: Providers can access PIMS through the on line data collection application. https://providers.lsc.gov.uk

Back To Top

Question 3 : How do I view my data in PIMS?

Answer : Choose the PIMS link when you are logged into On Line Data Collections (OLDC).

Back To Top

Question 4 : If my data is incorrect what do I do?

Answer: If it is your main correspondence address and main contact that is outdated then you need to amend your Primary Contact data on http://www.ukrlp.co.uk/ and this will feed to PIMS overnight. For other data fields contact your Partnership Manager who will arrange for an update.

Back To Top

Question 5 : The main Address and contact information is incorrect on PIMS. How does it get changed?

Answer - The main name and address data in PIMS is fed from UKRLP and we are unable to alter it. The Provider is able to amend most of this data themselves through their account on http://www.ukrlp.co.uk/ . If they have difficulties with this they should ring the UKRLP helpdesk on 0845 202 1600 who will assist them. Once made the changes will feed into LSC/Data Service systems overnight.
Please note that if the change required is relative to the organisations legal name UKRLP will not change it until it has been updated at the registration body, ie Companies House, Edubase, Charity Commission or Government as appropriate.

Back To Top

Question 6 : If I ask the Partnership Manager to add/amend a Data Collection today when will it be available on OLDC?

Answer : If you are an existing data supplying provider it will be the next Friday as it requires a process called ADDCOLLS to run which happens weekly over Thursday night/Friday morning. For a new provider a further process called Maintain Provider List , run monthly by the Data Service to add new providers to both LIS and OLDC. This is run on the 4th working day of each month .

Back To Top

Question 7 : I have changed from POL to Batch but the new collection is not available, why not?

Answer : The new collection type will only appear after ADDCOLLS runs on Friday, it will, however, not appear until the next period if you have accessed the POL collection in the period you have requested the change. (Same applies in reverse Batch to POL)

Back To Top

Question 8: I have changed the name of my business/organisation, what do I do?

Answer : The guidance you will require will depend on the type of transformation that has occurred within your organisation.

If you have simply changed your legal name and have advised your registration body (ie Companies House) and the record has been updated there then simply send an email to helpdesk@ukrlp.co.uk asking them to reverify your registration and they will update our system as part of their reverification.

If the change means you have registered a new organisation or have been taken over by another business then you need to be talking to your Account Manager at the Skills Funding Agency, or YPLA as this will require agreement that your contract can be transferred to the new legal entity. In most cases New UPIN & UKPRN numbers will need to be issued.

Back To Top